Showing posts with label Producer Spotlight. Show all posts
Showing posts with label Producer Spotlight. Show all posts

Tuesday, December 4, 2012

VFVC Producer Spotlight: Michelle's Spicy Kimchi



Vermont Food Venture Center
Producer Spotlight

Michelle's Spicy Kimchi

Michelle Guenard started Michelle's Spicy Kimchi  in Craftsbury, Vermont, selling at local farmer's markets and has since grown her product to be included in retail markets and restaurants throughout the State.

In our interview, Michelle talks about the challenge of marketing an ethnic product, growing her business (which doesn't necessarily mean "bigger") and gives very yummy "gotta try it" recipes. 
Hint: Grilled Kimcheese and a very special Bloody Mary.

- Elena Gustavson, Program Director 

CAE: I grew up eating kimchi and although I can make it at home, it's labor intensive and sometimes I just need a fix. Unfortunately, the kimchi I found in Vermont was not like the homemade stuff - until I tried yours. Wow! I love it. Have you found that you needed to work hard to get people to try your product? 

MSK: Thank you, that’s a huge compliment! I have to admit that I secretly hold my breath every time a potential Korean customer tastes my kimchi. It’s a huge responsibility to be tinkering with someone else’s national dish which as you know, not only dates back to ancient times, but is also such a source of passion and identity. I try to give it the same respect that other cultures expect towards their flag or other national symbols. The only concession I’ve made is the heat level – to make it ‘Vermont Spicy’, not ‘Korean Spicy’ which as you know is blisteringly hot!

I know all about getting that craving you were talking about! That’s why I started making authentic kimchi at my home in Craftsbury. Yes, it is a lot of work – but worth it! I never expected to make it on a larger scale or to find anyone around here, other than my husband and I, who would want it. The students at Sterling College gave me the first inkling that there was a demand for it. And, when I started selling at the Craftsbury and Hardwick Farmers Markets I was pleasantly surprised by the positive reception. I had no idea there was such a strong connection to Korea here. At every single market I met someone who had served there or in other parts of the Pacific Rim, who had volunteered there, taught there, married a Korean or had even adopted Korean children. There’s a growing and dynamic community of Americans of Korean descent here in the Northeast.

 It’s definitely challenging to get people to try it who've never tasted it before. At tasting events I try to get a booth beside a cheese maker, since kimchi and cheese go SO well together, especially for the uninitiated. 

When I see people trying to make a wide arc around my booth I try to engage them… I ask if they like sauerkraut. If they say yes, I ask if they like salsa. If they say yes I tell them that kimchi is fermented like a sauerkraut and spicy like a medium salsa. I try to appeal to their sense of adventure. It’s always interesting to watch people’s faces as the flavors start to register. For some people it’s just too intense. For others, it’s a ‘take it or leave it’ experience. What makes it all worthwhile is when you get that ‘kapow’ moment – when you watch their faces light up and they’re excited – really, REALLY excited to have found something new that they love! These are the people who run around and find their friends and drag them back and make them taste it. Whoohooo! I don’t know of any job in the world that can make you feel as good as that!

CAE: There are a million ways to eat kimchi. What are your favorite recipes and ideas to share? 

MSK: That’s a tough one because you’re right – there are a million ways to eat kimchi!

 One of my favorite meals ever is bulgogi (Korean bbq’d shortribs) with kimchi and rice! It brings back so many memories for me. We didn’t have a lot of money growing up but our ‘treat night out’ was the ‘Bulgogi House’ in Edmonton, Alberta. The kimchi was so spicy it would make us cry. The bulgogi was sticky, smoky and unctuous. So that combo is always at the top of my list.

Another favorite is Cream Cheese and Kimchi Dip. Half and half of cream cheese and kimchi, whipped up with a stick blender. Great with chips or as a topping for steak sandwiches or burgers - when the cream cheese melts – it’s decadent!

Some of my new favorites have come to me through new kimchi fans. They’re definitely an east-meets-west mashing of tastes. The Cellars at Jasper Hill folks introduced me to the ‘Grilled Kimcheese’ – thank you to sales and marketing guru Vince Razionale for that one! He uses their Landaff cheese, my kimchi and a robust bread and grills them up in a panini press. They often make them at events like the Hill Farmstead Brewery launches.

The guys over at Vermont Soy introduced me to ‘Marinated Grilled Tofu’. You submerge tofu cubes in kimchi juice, and they’ll start to ferment together. Then either stir fry with veggies or deep fry.

The Craftsbury General Store came up with the KPPK pizza. It’s Korean Pulled Pork and Kimchi pizza… it’s now their most popular pizza. My kimchi, pulled pork, cheese, garlic and extra kimchi juice for sauce. 

Positive Pie in Hardwick makes a ‘House Bloody Mary’ – vodka, tomato juice and my kimchi juice… you can’t only have one! And the Healthy Living Market in Burlington made a ‘House Kimchi Sausage’ with my kimchi… it was selling out so fast I had to ask a friend to get some for me. They were awesome!

I could go on, but as you said, there are a million ways to eat kimchi.

CAE: You have an active Facebook page. We hear a lot about the importance of social networking and you have a great handle on that. What tidbits of advice would you give to those just delving into social networking for their business?

I much prefer the intimacy of Facebook. You can get instant feedback from customers. And, people find notices for upcoming events less ‘spammy’ than emails. I also like being able to have real time conversations with people and be able to answer questions.

If I could have a do-over, I would have definitely started a blog instead of a webpage. They’re more user-friendly and the technology has made it easier to add on pay-pal portals and other apps. Less expensive too. Another thing to work on! Since I still live in an area with no cell phone service I haven’t really embraced Twitter and other forms of smartphone social media. But, some of my fellow food producers say they've been really helpful in spreading awareness of their product.

CAE: Any thoughts about what the next steps you will take for Michelle's Spicy Kimchi? 

MSK: One priority is to develop a vegan kimchi (without fish sauce) but it’s been challenging on so many levels. I’ve looked at ‘fake’ fish sauces but they’re either loaded with so many chemicals that I refuse to use them, or they contain some form of wheat – and I have a lot of customers with gluten allergies. So I’m still searching for an authentic tasting, fish free alternative. I know there are some forms of traditional kimchi in Korea that don’t use fish or shellfish but I haven’t yet been able to find anyone who can steer me in the right direction.

The second priority is to build the local growers network to encourage people to grow more of the ingredients I need. I’m hoping to work with High Mowing Organic Seeds on some trials for daikon radish and napa cabbage. The other challenge is getting people to grow bulk sized produce – in an area where petite, market sized produce can usually fetch a much higher price for the smaller grower.

On a personal note, I’d like to find the time to teach more fermentation and kimchi making classes. It struck me a few years ago that this form of food preservation is why we, as individuals, exist today. It was how countless generations of our ancestors survived through countless winters. And all of these skills were virtually lost in only two generations - between my generation and my grandmothers’.

I've managed to squeeze in teaching two summer classes at the Vermont’s Table Program at Sterling College, two kimchi classes through the awesome program at City Market in Burlington, and I've been invited to do a workshop with the chefs at the Culinary Institute at Essex. I've found it immensely gratifying to be able to share ‘the art’ of successfully preserving anything that can be grown in our gardens. So many of my students have said how much they wish they could have learned from their mothers or grandmothers. (For the art curing meat, ham or sausage, this was usually passed down from fathers or grandfathers… a tradition that has also suffered.)

For those of you reading this who don’t know me, you've probably gleaned that making ‘Michelle’s Spicy Kimchi’ into a kick-butt global enterprise is not in my goals, my ‘mission statement’ or my vision… and you’d be right. I’m going to give a little plug here to Heidi Krantz. She’s the ‘Vermont Small Business Development’ counselor at the Vermont Food Venture Center. She told me the most important advice that anyone thinking of starting a specialty food business needs to hear: “It’s okay to NOT go big!” I needed to hear that. I’ll keep plugging along and once I've got enough of a base market I’d like to expand the product line to introduce other fermented treats.

You can find Michelle's Spicy Kimchi at retail establishments throughout Vermont, including:

Buffalo Mountain Cooperative, Hardwick
Craftsbury General Store, Craftsbury
City Market, Burlington
Newport Natural Market and Cafe, Newport

...as well as these other locations.

Wednesday, November 7, 2012

VFVC Producer Spotlight: Yummy Yammy Sweet Potato Dips

Lisa Johnson of Yummy Yammy (far left) with our VFVC crew!

Vermont Food Venture Center Producer Spotlight

Lisa Johnson of Yummy Yammy, was one of the first clients we took on the Vermont Food Venture Center. Since her start, her fantastic energy and dedication have been an inspiration to all of us!

In our interview, she offers marketing tips, challenges and what it means to move forward. I hope you will enjoy the conversation as much as I did! Check out her product and website at http://www.yummyyammy.com


-Elena Gustavson, Program Director


CAE: I've read your FAQ on the website and love the idea you took a food that you enjoyed and brought it to the next level. Now, a few years later, tell us the truth...are you tired of sweet potatoes?

LJ: I know, it seems I should be, huh?  
I've calculated that since my first home-based recipe drafts, I (and Connor!) have cooked about 7000 pounds of sweet-potatoes. And I still love them. I'm roasting them for breakfast tomorrow morning -- my kids love them with feta cheese before school. Quick, easy, hot, really nourishing. 

CAE: I'm a fan of the Fiery Honey Lemon Dip, paired with crackers and slices of cheese. It's dinner! Which one is THE customer favorite?

LJ: I LOVE that combination too!
Retailers always want to know the 3 best sellers. I was a natural foods grocer myself for 12 years, and I always wanted to know this, too. My pie chart shows Medium Fiesta Dip with a slight lead, and all 4 of the others completely tied. I guess Medium is the best seller because it sounds safely in the middle. But really, it depends on whether you like heat or not, sweet or not (two have Vermont honey in them), whether you want chunky or smooth, whether you eat sandwiches/wraps/cheese and crackers, or nachos and burritos. And everyone's different! 

CAE: Your website is so much fun. One of the challenges of being a small business, is marketing your product. Any secrets you want to share?

LJ: I'm so glad you find it fun. That's one of my major goals. I decided early on, if I'm going to promote an orange food out of the ground, I'd better have a sense of humor. 

Two combined secrets: the taste of food is not an intellectual experience -- it's a sensory experience. And, under-promise and over-deliver

An example of this is, at tastings I ALWAYS offer samples. I can't stand talking about food without food there to eat. It's not a concept, it's a flavor, color, smell, and consistency experience that brings up memories and intrigues the senses. We all make such great foods, always get people to eat it; don't talk too much. So, at a tasting, I start with, "Everything's made of sweet potato." They taste it. Then, after people love it, I tell them there's no fat. That's a fact that gives them the feeling of over-delivering: they already found a dip they like the taste of, and now they're finding out it's also fat-free. Then I tell them there's also tons of nutrition, making it the "opposite of just about every dip in America". Again, over-delivered. Then, when they buy one from me, I give them a cute little refrigerator magnet "just for fun" = one more little delightful over-delivering.


Also, I think the biggest challenge of marketing, especially for folks like us who are putting our lives into that jar/bag/box/bottle of food... Marketing always works better when it's about how it's going to benefit the customer. Not about the great features I've put into it. For example, my current label says, 


"At Yummy Yammy we roast naturally nutritious, U.S. grown, orange sweet potatoes, then add delicious, wholesome ingredients to make the yummiest food anywhere." 

It's all about the features, all about what I am doing. Customers don't care. They just want to know what's in it for them, in their busy lives. 


Our next labels will say something like, "You will feel so good eating our new, fun sweet potato dips. Why? 'Cuz they're delicious and loaded with nutrition from America's favorite super-food: sweet potato. Yup, they're also naturally fat-free. Enjoy!" Totally different, all about benefit. Benefit to the customer. I'm constantly making sure I'm speaking to the customers' needs, not mine.

CAE: Now that you are three years in, what is your next step?


LJ: Sad as it feels at times, this means the VFVC has been super successful for me! Honestly, I would have shut down in July 2011 if the VFVC hadn't opened. I couldn't do one more summer day with 9 crock pots going at once in my kitchen! It is a great place to find out if your product has a future or not. I can't thank you all enough.

As hard as it is to imagine, I am beginning to plan our fledging from the Center. I keep reminding myself that this is the plan for an incubator: to give safe shelter to a start-up until it's strong enough to survive in the outside world, til it's getting big enough that the numbers will add up better outside. While I've been at the Center (YyYy was the 2nd company in the door, starting July 2011), the stability has allowed me to solidly establish pricing, good labeling, food safety plan, marketing, distribution (!), trade show planning, inventory sourcing and management, production needs, retail relationships, and effective acidified food production. 

Whew! Now it's getting to be time to stop peeling sweeties by hand, and move on to a profitable business model.

Yummy Yammy Sweet Potato Dips can be found online or at retail establishments throughout the Northeast, including:

Dan & Whits, Norwich, VT
Hanover Coop Foodstore, Hanover, NH
Whole Food Market, Hingham, MA
White River Coop, White River Junction, VT

and several other locations!